Child Safety Policy

This Child Safety Policy describes the steps Anhui Zhigang Network Technology Co., Ltd. takes to protect children from exploitation and abuse on Nearo. It is published in compliance with Google Play's Child Safety Standards Policy and equivalent Apple App Store requirements.

Our commitment

Protecting children is non-negotiable. We commit to:

• Enforce a strict 18+ age requirement at registration, with on-going re-checks when accounts show suspicious signals.
• Maintain zero tolerance for child sexual abuse material (CSAM), grooming, or any form of exploitation of minors.
• Use industry-standard detection technology (PhotoDNA-style hash matching plus on-platform AI classifiers) on all user-uploaded media.
• Respond promptly to reports involving suspected minors or CSAM, with the highest internal priority.
• Cooperate fully with law enforcement, NCMEC (US), the Internet Watch Foundation, and equivalent agencies worldwide.
• Publish a transparency report at least once a year covering the actions we have taken to protect children.

Policies

The following content and behaviour is strictly prohibited on Nearo. Any breach results in immediate, permanent removal of the account and, where the law requires it, referral to law enforcement.

• Child sexual abuse material (CSAM) of any kind — photographic, animated, AI-generated, drawn, or otherwise.
• Sexualised content involving any person who is, or appears to be, under 18 years old.
• Grooming — building trust with a minor with the intent of meeting, exploiting, or abusing them.
• Solicitation of nude or sexual content from minors.
• Sharing personal contact details of a minor, or attempting to move a conversation with a suspected minor off-platform.
• Threats, intimidation, or harassment directed at a minor.
• Posting photographs of identifiable minors without the consent of a parent or guardian.
• Promotion of, advocacy for, or normalisation of any of the above.
• Trafficking, prostitution, or paid sexual encounters involving anyone — without exception.
• Account creation by anyone under 18, including by adults acting on a minor's behalf.

Age verification

Nearo is an adults-only community and we keep minors off the platform through several layers. We describe below only the measures the Service actually operates.

• Date of birth at registration. Users who declare an age under 18 are blocked from creating an account, and the declared date of birth cannot be edited freely afterwards.
• Age estimation on uploaded photos. Images are analysed by age estimation models. Accounts whose photos read significantly younger than the declared age are routed to manual review.
• Behavioural signals — language patterns, time of activity, device characteristics — feed an automated risk score. High-risk accounts are reviewed by a human moderator before their content is shown widely.
• Re-checks on accounts that show suspicious activity or are reported as underage. Where an account is credibly suspected of belonging to a minor, it is suspended pending review.

Detection and moderation

Every image uploaded to Nearo is scanned automatically before it is published:

• Hash matching against known-bad image hashes maintained by NCMEC, the Internet Watch Foundation, and Microsoft PhotoDNA.
• AI classifiers for nudity, sexual content, and apparent age detection.
• Text classifiers on profile text, post captions, comments, and replies for grooming language, age-related solicitation, and off-platform escalation patterns.
• Human moderation of any flagged content within 24 hours. Trust & Safety operates 24/7 across multiple regions.

Confirmed CSAM is preserved as required by law for the relevant authority, then removed from our systems. The user account is permanently banned, the device is blocked, and the case is referred to NCMEC's CyberTipline (US users), the Internet Watch Foundation (EU/UK users), or the equivalent national hotline.

Reporting mechanism

Every profile, post, photo, and comment in Nearo has a report control. Reports involving suspected minors or CSAM are routed to the top of the Trust & Safety queue and reviewed within 6 hours.

You can also report directly to us:

• Email: service@ahzhigang.cn — use the subject line "Child Safety" for fastest routing.
• In-app: open the user's profile or the post → ⋯ → Report → "Underage user" or "Sexual content involving a minor".

Enforcement

Confirmed violations of this Policy result in:

• Immediate, permanent ban of the offending account, with no possibility of appeal.
• Device and IP blocks to prevent re-registration.
• Removal of all content the account has posted on the Service.
• Preservation of relevant evidence and referral to law enforcement and the relevant national hotline.
• Where appropriate, civil action against the offender.

We will cooperate with valid legal process from law enforcement, including data preservation requests, search warrants, and subpoenas, in accordance with applicable law.

Transparency

Nearo publishes an annual Child Safety Transparency Report covering, at a minimum:

• Number of accounts removed for suspected age violations.
• Number of CSAM reports submitted to NCMEC and equivalent agencies.
• Median response time for child-safety reports.
• Detection technology updates over the year.

The current report will be available at https://nearo.ahzhigang.cn/transparency (link goes live with the first annual report).

Additional resources

If you or someone you know needs help, these organisations provide expert support and reporting channels:

• NCMEC CyberTipline — report online exploitation of children in the US. missingkids.org · 1-800-843-5678
• Internet Watch Foundation — anonymous reporting of child sexual abuse imagery (UK / global). iwf.org.uk
• INHOPE — find your country's CSAM hotline. inhope.org
• Thorn — tools and resources to defend children from sexual abuse. thorn.org

Contact

Child safety reports: service@ahzhigang.cn

Nearo is operated by Anhui Zhigang Network Technology Co., Ltd., registered at Room 9-5310, 9/F, Building B, Phase III (South Zone), Independent Innovation Industrial Base, Huguang Road, Shushan Economic Development Zone, Shushan District, Hefei, Anhui Province, China.